US firm Vangent Inc appointed to DoH Managed Contact Centre Services Framework

The Department of Health has appointed four suppliers, including US firm Vangent Inc, to its Managed Contact Centre Services Framework Agreement following the completion of a Competitive Dialogue.

The framework will be used to provide Contact Centre Services across health and social care bodies throughout the UK.

These services will offer a flexible on-demand solution for use in all or any of the following scenarios:

i) Pandemic (including but not limited to delivery of Contact Centre Services for the National Pandemic Flu Service);
ii) Any other health-related emergency circumstances;
iii) Any other health-related activities that require contact centre service support.
The service will be required to provide a comprehensive solution that will be managed by the selected provider(s).

The other successful appointees are: Capita Customer Management Limited, Conduit UK and MM Teleperformance Limited.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s